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Wellness User Guide

So that your stay at our Wellness Centre is as pleasant as possible, please read the following instructions prior to using any of the Centre’s services and follow them during your stay at the Centre.

1. Bookings

Bookings are essential at our Wellness Centre. We recommend that you book the services you require at least 24 hours in advance so that we can offer you a time that suits you best.

2. Cancellations

If you wish to cancel a booked treatment, change the time of your session or change the treatment completely, please do so at least 24 hours before the booked session.

If a guest does not arrive at their session at the booked time or if they do not cancel their booking within the designated timeframe, management reserves the right to charge 70% of the full fee of the booked treatment.

3. Using the Wellness and Spa Area

In order to maximise the effects of the sauna, there are written instructions recommending the way the sauna be used located next to the entrance of the sauna door. Guests may also ask the Wellness reception staff for advice and assistance.

When you leave the Wellness Oasis, please return the provided accessories (towels and slippers) to the Wellness reception desk.

4. Use of mobile phones

Please turn off your mobile handset when you enter the Wellness Centre.

5. Smoking

The Alan Hotel Wellness & Spa Centre is a non-smoking area. Please do not smoke during your stay at the wellness centre.

6. Children at the Wellness Centre

Children under the age of 16 cannot use wellness services of the Bluesun Alan Hotel.
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